Policies

Cancellation Policy: No cancellations may be made once your order has been placed. We will not cancel orders once it has been processed (typically within a couple of hours of purchase). Once an order is placed, your purchase is processed and begins to be prepared for shipment.Therefore, due to the nature in which we process, design, and produce your order along with the need to purchase some materials, we do not accept cancellation of any orders. PLEASE check your order over carefully that you have ordered your items just as you want them, as each item is customized to the specifications of each order.

Return Policy: As items at LolaJeanApparel.com are usually customized products and are free of material defect at the time of shipping, there is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be given. Fonts and vinyl colors can vary, and we are not able to return or redo any item for mistakes with your order or if you are not happy with the way that a letter or color looks. Please note that actual colors may vary slightly from images shown due to monitor and screen settings. ALL decals are measured per inch by the longest side. For example, a whale would be by the width, and an anchor would be by the height. Lola Jean Designs is NOT responsible if you are not happy with the font, size (of clothing or decals), or color you chose. Personalized items are final sale. 

Turnaround time - 10-14 business days and an additional 3-5 days for the package to arrive to you.